These Terms of Service ("Terms") govern your use of QRCSurvey's platform, services, and website. "Services" means the panel sourcing, survey fielding, quality control, and data delivery services provided by QRCSurvey Ltd. By using our Services, you agree to these Terms.
1. Service scope
QRCSurvey provides access to verified research panels for the purpose of conducting market research, opinion polling, academic studies, and related activities. Our Services include panel matching, respondent verification, quality assurance processing, and delivery of response data.
We do not guarantee specific incidence rates, completion rates, or field timelines unless specified in a written statement of work. We provide good-faith estimates based on current panel data, but actual performance depends on study design, screener complexity, and real-time panel availability.
2. Client responsibilities
Clients are responsible for: ensuring their research design complies with applicable laws and ethics standards in all markets where they field; obtaining any required ethical approval (IRB, HRA, or equivalent) before fielding regulated research; and not using delivered data in ways that violate applicable data protection law.
Clients must not: re-sell or transfer response data to third parties without prior written consent; use panel member data to identify, contact, or market to individual respondents; or use our Services for research that deceives or harms respondents.
3. Data processing
When we process personal data on behalf of clients (e.g., respondent demographic data in delivered datasets), we act as a data processor under GDPR Article 28. A Data Processing Agreement (DPA) is required for all studies involving personal data of EU/UK/EEA respondents. DPAs are available from [email protected].
Clients acting as data controllers are responsible for ensuring their processing of delivered data has a valid legal basis and complies with applicable data protection legislation in their jurisdiction.
4. Payment and cancellation
Invoices are issued on study completion unless otherwise agreed in writing. Payment terms are net-30 from invoice date. Studies cancelled after launch are billed for completed work: all responses collected at the time of cancellation plus a cancellation fee equal to 15% of the remaining unfulfilled study value, up to a maximum of $2,500.
Studies cancelled prior to launch (before any respondents have entered the survey) are not subject to cancellation fees unless custom panel recruitment was initiated.
5. Quality assurance and remediation
We provide a quality audit report with every delivered dataset documenting rejection rates by checkpoint. If a client identifies quality issues in delivered data that were not flagged in our quality audit, they must notify us in writing within 30 days of delivery. Verified quality failures may entitle clients to replacement data, at our discretion, up to the value of the affected completions.
We do not guarantee that all fraudulent responses are caught. Our documented rejection rates represent the output of our quality framework, not a warranty of 100% data purity. The false positive rate (legitimate responses incorrectly rejected) averages 4.2% based on manual review sampling.
6. Intellectual property
Clients own the research data delivered to them. QRCSurvey retains rights to: anonymized, aggregated data used for internal quality benchmarking; platform software and systems; and methodological documentation (which may be cited with attribution but not reproduced for commercial purposes without written consent).
7. Limitation of liability
QRCSurvey's total liability for any claim arising from these Terms or the Services is limited to the amount paid by the client for the specific study giving rise to the claim. We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits or business interruption, even if advised of the possibility of such damages.
8. Governing law and disputes
These Terms are governed by the laws of England and Wales. Disputes shall be resolved by binding arbitration under the LCIA rules, conducted in English, seated in London, unless both parties agree in writing to an alternative forum. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
9. Changes to these terms
We may update these Terms to reflect changes in our Services or applicable law. Material changes will be communicated to active clients by email at least 30 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
10. Contact
Legal inquiries: [email protected]
General inquiries: [email protected]